Returns & Exchanges

At Ely's & Co., we want you to be completely satisfied with your purchase. If you are not in love with your fashion items, we offer a 30-day window for returns and exchanges on all unworn products with original tags attached.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

• 2.
  Print Your Label

  Once your request is approved, download and print the prepaid shipping label provided via email to ensure a smooth transit back to our warehouse.

• 3.
  Package Your Items

  Securely pack your items in their original packaging, ensuring all tags are intact and the packing slip is included inside the box.

• 4.
  Drop Off and Track

  Drop off your package at any authorized carrier location and keep your tracking number handy; we will process your refund or exchange within 5-7 business days of receipt.